Before you start:
- For a campaign: the managed sending address or a verified domain, at least one contact, and your postal address in Organization Settings.
- For the send API or SMTP: a verified domain of your own, plus a sending key or an SMTP user.
Watch the walkthrough
Watch the walkthrough
- Campaign
- Send API
- SMTP
1
Have at least one contact
Add yourself under Contacts, or import a CSV. See
Add and edit contacts.
2
Create an email campaign
Go to Campaigns, start a new campaign, and choose email as the channel.
3
Pick the audience and sender
Choose a list, a segment or individual contacts. Pick a from address on a verified domain, or
the managed sending address.
4
Write the content
Add a subject, preview text and a body. Build it in the visual builder, or write HTML or plain
text.
5
Check it first
Preview the email from the campaign, or send this first campaign to an audience that
contains only your own contact. See
Create and send a campaign.
6
Send or schedule
The send checklist tells you if anything is missing. See
Send checklist.
Check what happened
- Campaigns: open the campaign’s results. See Campaign results.
- API and SMTP: look the message up with the platform API at
GET /api/v1/user/messages/{jobId}(scopemessages:read), or subscribe to webhooks. See Message status.
If it didn’t arrive
The call returned 202 but nothing arrived
The call returned 202 but nothing arrived
Why:
202 only means queued. The recipient may be on your suppression list, which drops them
without an error, or the receiving server may have bounced or deferred the message.
Fix: check Message status and your
suppression list.The call was refused
The call was refused
Why: the error message says what’s wrong, for example a from address on the wrong domain.
Fix: find the exact message in Email troubleshooting.
Related
Email troubleshooting
Every send error, and its fix.
Developer quickstart
From API key to first send and webhook.