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Your account is yours, not an organization’s, so everything on this page follows you into every organization you belong to. Your account can reach every contact in those organizations, so it’s worth protecting properly.
Before you start: open the account menu and select Account settings. The Account page has four tabs: Profile (your name, email address and phone number), Security (password, two-factor authentication, connected accounts and sign-in activity), Preferences (light, dark or system theme) and Privacy (data export and account deletion).

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Two-factor authentication

Two-factor authentication (2FA) asks for a 6-digit code after your password, so a stolen password alone can’t open your account. You can turn on more than one. Having a second method means you can still sign in if you lose one.

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Set up a method

1

Choose the method

On the Security tab, under Two-factor authentication, select Set up next to the method.If you verified your email address (for Email) or phone number (for SMS) in the last 24 hours, the method turns on straight away and you’re done.
2

Scan the QR code (authenticator app only)

In Set up Authenticator app, scan the QR code with your app. If you can’t scan it, type the key shown under Or enter this key manually. Select Continue.
3

Enter the code

Enter the 6-digit code from your app, or the one Brudcast sent by email or SMS. Select Verify.
4

Save your backup codes (authenticator app only)

Brudcast shows 16 backup codes. Each works once, and they won’t be shown again. Select Copy all or Download (it saves brudcast-backup-codes.txt), store them somewhere safe, then select Done.
The method now shows On. Brudcast emails you whenever a method is turned on or off.
Backup codes can’t currently be entered at sign-in. Treat them as a record to keep, not as a way back in, and turn on a second method such as email or SMS so you always have another route.

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Choose your primary method

The primary method is the one Brudcast asks for first when you sign in. The first method you set up becomes primary. To change it, select ⋮ next to another method, then Set as primary.

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Replace your backup codes

Select ⋮ next to Authenticator app, then Backup codes, then Generate new codes. The new set replaces every code you had before, so save it again.

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Turn off a method

Select ⋮ next to the method, then Turn off, and confirm. Turning off a method signs you out on every device. If it was your primary method, another method you have on becomes primary.

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Signing in with two-factor authentication

After you enter your password, Enter verification code asks for a code from your primary method.
  • For email and SMS, the code expires in 5 minutes. Use the resend option if it doesn’t arrive.
  • Under Try another method, you can switch to any other method you’ve turned on.
If you haven’t turned 2FA on, you may see Protect your account after signing in. Select Enable two-factor authentication to go to the Security tab, or Remind me later. If you lose access to a method, sign in with another one using Try another method, then turn off the lost method and set it up again on your new phone or app. If you can’t use any of your methods, contact support@brudcast.com.

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Your password

Under Password on the Security tab, select Change password, enter your Current password and your New password twice, then select Change Password. A password must be at least 8 characters, and can’t match your current password or any of your three previous ones. Brudcast signs you out on every other device and emails you to confirm. If you’ve forgotten it, select Forgot password? on the sign-in page. Brudcast emails a 6-digit code to your address, which expires in 10 minutes and allows 5 tries. Enter it, then set a new password within an hour. Resetting signs you out everywhere, and also unlocks an account that was locked after a suspicious sign-in.

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Sign in with Google, GitHub or Apple

Instead of typing a password, you can sign in with a connected provider. On the sign-in page, select Sign in with Google, Sign in with GitHub or Sign in with Apple. The dashboard only shows these buttons when third-party sign-on is available.
  • If the address the provider shares matches an existing Brudcast account, the provider is connected to it and you’re signed in.
  • If it’s new to Brudcast, a new account is created with that email already verified. You still add a phone number and set up your organization. See Create your account.
To connect or disconnect one later, use Connected accounts on the Security tab. Each row shows the provider’s email address and the date it was connected. Disconnecting your only connected account asks for your Password first, because your password then becomes the only way in. An account created through a provider has no password you know. Set one with Forgot password? on the sign-in page. You need a password to change your email address, disconnect your only connected account, or delete your account.

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Sign-in activity

Sign-in activity on the Security tab lists your most recent sign-ins, newest first. Each entry shows the browser and operating system, the IP address with the city and country when they’re known, how long ago it happened (hover for the exact date), and a Failed badge if the attempt used the wrong password. Select Show more for older sign-ins. There’s no list of trusted devices to edit. Every successful sign-in updates Brudcast’s picture of how you normally sign in: the devices, networks and countries you use, and the times of day. A sign-in from an unfamiliar device, IP address or country, at an unusual hour, or after many failed attempts, is treated as unusual. Depending on how unusual it looks, Brudcast emails you “New login to your Brudcast account”, refuses the sign-in, or locks the account. A locked account shows “Your account has been temporarily locked due to suspicious activity. Please check your email for instructions to unlock it.” Resetting your password unlocks it. If a sign-in looks unfamiliar, change your password straight away and turn on two-factor authentication.

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Troubleshooting

Why: the code was mistyped or has expired. Authenticator codes change every 30 seconds, and need your phone’s clock to be right.Fix: enter the current code. If authenticator codes keep failing, turn on automatic date and time on your phone.
Why: your account has no phone number.Fix: add one under Email and phone on the Profile tab, and confirm it with the 6-digit code sent by text message.
Why: that method is already on.Fix: to set it up again, for example on a new phone, turn it off first.
Why: the new password matches one of your three previous passwords.Fix: choose a password you haven’t used recently.
Why: a provider account can be connected to only one Brudcast account. The same applies to GitHub and Apple.Fix: disconnect it from the other Brudcast account first, or connect a different provider account.

Data and account deletion

Export everything Brudcast holds about you, or close your account.

Create your account

Sign up, verify your email and phone, and set up your organization.

Members and roles

Roles are set per organization, and your login can belong to several.