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Add the domain you want to send from, and Brudcast generates its DKIM keys and the DNS records that prove you own it.
Before you start: you need an active Email subscription, and access to the DNS settings for the domain. If someone else manages your DNS, involve them now rather than after you’ve added the domain.

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Choose the domain

Use a subdomain dedicated to sending, such as mail.example.com or news.example.com.
A subdomain keeps sending reputation separate from your main domain. If a campaign ever causes a reputation problem, it doesn’t follow the mail your staff send from example.com.
You can’t add brudcast.com, brudcast.io, brudcast.org, brudcast.app, brudcastmail.com, or any name under them.

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Add it

1

Open the Domains tab

Go to Channels > Email, select the Domains tab, then select Add Domain.
2

Enter the domain name

In the Add Sending Domain panel, type the domain in the Domain field, for example mail.example.com. Leave out https:// and any trailing slash. Select Add Domain.
3

Wait for provisioning

The domain appears in the list marked Pending while Brudcast generates its keys and records. The page updates by itself. This usually takes seconds.
4

Open the domain

Select the domain’s name. The DNS Records tab lists the five records to publish, with copy buttons for each name and value. The person who created the organization is also emailed the records.
5

Publish the records, then verify

Add the records at your DNS provider. DNS records explains each one, and Publish DNS records at your provider has the steps for Cloudflare, Route 53, Namecheap, GoDaddy and others. Then verify your domain.

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Domain statuses

The badge in the dashboard groups the six statuses into four labels. The managed sending address shows Retired once it retires.

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Limits

  • Your plan sets how many sending domains you can add. When you reach it, the panel shows a plan limit notice instead of adding the domain. The managed sending address doesn’t count.
  • A domain can be added to only one organization’s account once. Adding it again shows Domain mail.example.com is already added to your account.

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Sender addresses

Once the domain is verified, save the from addresses your campaigns use, so they’re one click away in the composer. Go to Channels > Email, select the Senders tab, then select Add Sender. Select Continue, check the summary, then select Create Sender Identity. The address is Approved straight away. Email is the only channel whose sender identities aren’t reviewed, because publishing the DNS records already proved you control every address on the domain. Saving an address is optional: an email campaign can send from any address on a verified domain, which is why the “Add a sender address” step on the Setup tab is marked optional. Each row’s actions are Set as default, Edit and Delete. Deleting an address doesn’t change the from address on campaigns that already used it. If the domain is suspended or deleted, the addresses on it stop sending.
Avoid no-reply@. Recipients who want to reply may report the message as spam instead, and mailbox providers read that as a bad sign for your domain.

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Delete a domain

Open the domain, select the Settings tab, and select Delete Domain under Danger Zone. You can also use the delete button on the domain’s row in the Domains tab. Deleting permanently removes the domain with its DNS records, SMTP users and sending keys. Anything still sending with those credentials starts failing straight away. This can’t be undone.

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Troubleshooting

Every answer below is in full, with the rest of the email errors, in Email troubleshooting.
Why: the name is, or sits under, a domain Brudcast owns. Fix: Adding a domain.
Why: no active Email subscription, a past-due subscription, or you’ve reached your plan’s number of sending domains. Fix: The Add Domain button is disabled.
Why: a domain in unverified also shows Pending, and Brudcast only checks your DNS when you ask it to. Fix: open the domain and select Verify DNS. See Verifying DNS records.
Why: provisioning didn’t complete, so the records were never generated. Fix: The domain shows Failed straight after you add it.

DNS records

What each of the five records does.

Publish them at your provider

Cloudflare, Route 53, Namecheap, GoDaddy and others.

Verify your domain

Run the check and read the result.

Email troubleshooting

Every email error, in one place.