Skip to main content
Plans are charged to a card through Paystack, and every plan charge produces an invoice. Both live under Billing & Plans.
Before you start: go to Billing & Plans. Payment cards are on the Billing tab, invoices on the Invoices tab.

​
Payment methods

Cards are added through Paystack’s checkout. Brudcast never sees your full card number; it keeps the brand, the last four digits, the expiry date and the issuing bank so you can tell your cards apart.
  • Add a card. On Billing & Plans > Billing, select Add card under Payment methods and fill in Paystack’s checkout. When the card is verified you see Card saved. You can also add one while checking out a plan (Add payment card) or from the Top up dialog (Use a new card).
  • Choose the default. Select Make default next to any other card. Plan renewals and auto top-up charge the default. An expired card can’t be made the default.
  • Remove a card. Select ⋮ next to it, then Remove. The default card has no Remove option, so make another card the default first.
  • Expired cards show an Expired badge and turn the Payment method tile red. Renewals and auto top-ups charged to them fail, so replace the card before your next renewal.
  • Billed by invoice. If your organization pays by bank transfer, the list reads Billed by invoice and the Payment method tile reads Invoice.
If Paystack takes the card details but verification doesn’t finish, you see Failed to verify the card. Closing the Paystack window early gives Card not added. Select Add card and try again either way.

​
Invoices

Every plan charge produces an invoice on the Invoices tab. Invoice history lists each one with its Issued date, Amount and Status. Select a row to see the invoice reference, the Issued, Due and Paid dates, who it’s Billed to, the Items and the totals including tax. Select Download PDF in the panel, or the download icon on the row.

​
When a renewal charge fails

The invoice stays Unpaid and the plan moves to Past Due. Check your default card under Billing, then select Pay now on the invoice row or in its panel. You see Payment started, we’ll update the invoice shortly. Pay now appears only on card-billed invoices that are Unpaid or Failed.
Pay now schedules a retry rather than charging immediately, and nothing currently picks that retry up. If a renewal has failed, replace the default card and write to support@brudcast.com rather than waiting for the retry.

​
Paying by bank transfer

Organizations billed by bank transfer see an Invoice awaiting payment notice at the top of the tab, and pay into the account details on the invoice PDF.
  • Renewal invoices are due 30 days after they’re issued.
  • A partial payment leaves the invoice Part Paid. The plan is only provisioned or renewed once it’s paid in full.
  • An invoice still unpaid 14 days after its due date moves its plans to Past Due.

​
What’s printed on an invoice

The name, address and tax details come from Billing details on the Billing tab. Select Edit (or Add details) to change them. Until you add a billing name and address, invoices show your account email only. Changes apply to invoices issued afterwards: an invoice keeps the details and currency it was issued with. Changing your payment currency never changes an old invoice.

Billing overview

How each product is paid for, and where every billing setting lives.

Plans and subscriptions

Subscribe, change your plan or billing cycle, and cancel.

Credits and wallet

Top up, set auto top-up, and see how holds work.

Members and roles

Who can change billing details and payment currency.