Before you start: a paid plan needs a card, which you can add during checkout. Free plans
don’t need one. Email and Mailbox are already on their free plans when your organization is
created.
Any member can subscribe or change a plan. This isn’t limited to owners and admins, so anyone
on the team can commit the organization to a paid plan. See
Members and roles.
Plan tiers and billing cycles
Plans come in up to four tiers: Free, Starter, Growth and Enterprise. The tiers offered, their features and their limits vary by product, so compare them on the product’s Select Plan tab. A plan with custom pricing shows Let’s talk instead of a price. Every paid plan can be billed Monthly, Every 3 months or Yearly. When a longer cycle costs less per month, the toggle shows a Save badge with the percentage. Prices appear in your organization’s payment currency and depend on your country’s pricing tier. See Billing overview.Subscribe
1
Open the product
Go to Billing & Plans > Subscriptions. Under Add a channel, select the product you want.
To change the plan on a product you already have, select it under Your plans instead and see
Change your plan or billing cycle.
2
Choose a billing cycle
On the Select Plan tab, pick Monthly, Every 3 months or Yearly above
Available Plans. The plan cards update to show the price for that cycle.
3
Choose a plan
Select Get Started on a paid plan, or Get Started for Free on a free one. For a plan
with custom pricing, select Contact us to open a chat with the Brudcast team.
4
Choose how to pay
The checkout page opens as Configure your plan. Under Payment method, select a saved
card, or select Add payment card to add one through Paystack’s checkout. A free plan skips
this: nothing is charged.
5
Check the billing address
The Billing address is printed on your invoice and used to calculate tax. Select Edit
(or Add) to change it. Without one, the invoice shows your account email only.
6
Confirm
Select Pay followed by the amount, or Start free plan. A paid plan charges the full price
of the first billing period straight away.
What happens next
The plan appears under Your plans with its price, renewal date and status. Its limits apply immediately, and a paid plan’s first invoice appears on the Invoices tab. At the end of each billing period, the plan renews and charges your default card. All plans that renew on the same day are billed together on one invoice. Select a plan under Your plans to open its detail page. It has four tabs: Overview (plan, price, next billing date and usage), Change Plan, Billing History and Settings. An organization can hold one live subscription per product.Subscription statuses
Change your plan or billing cycle
Only an Active subscription can change plans. A plan billed by invoice shows Contact sales instead of plan buttons, because its price was agreed with Brudcast.1
Open Change Plan
On the subscription’s detail page, select the Change Plan tab. Your current plan is marked
Current plan.
2
Pick the new plan
Choose a billing cycle, then select Upgrade to or Downgrade to on the plan you want. To
keep the same plan on a different cycle, select Switch to on your current plan’s card.
3
Confirm the change
The page opens as Confirm your plan change. Check the card and billing address, then select
Confirm plan change.
- The new limits apply immediately. That’s true of a downgrade too.
- This cycle’s usage counters reset to zero. Usage recorded under the old plan doesn’t carry over.
- Nothing is charged today. There’s no proration either way. Your billing date stays the same, and the new price is charged from your next renewal.
Cancel a plan
Cancelling at the end of the period keeps the subscription working until the current period ends, then moves it to Cancelled. On the subscription’s detail page, open the Settings tab, and under Danger Zone select Cancel next to Cancel subscription. Confirm with Cancel Subscription. The dialog doesn’t ask why you’re leaving. Turning off the Auto-renew switch on the same tab does the same thing. The Next Billing tile on the Overview tab changes from Auto-renews to Cancels. To keep a plan you’ve cancelled, turn Auto-renew back on while the period is still running. Once the period has ended and the plan shows Cancelled, subscribe again from Add a channel. To end it at once, select Cancel Now next to Cancel immediately under Danger Zone, then Cancel Immediately.Troubleshooting
“A payment method is required for a paid plan”
“A payment method is required for a paid plan”
Why: paid plans charge a saved card at checkout, and none was selected.Fix: select Add payment card on the checkout page, or add one first under
Billing & Plans > Billing. See Payment methods.
“Payment failed: …”
“Payment failed: …”
Why: the card issuer declined the charge. The text after “Payment failed:” is the reason the
payment gateway returned. No subscription is created.Fix: try another card, or contact your bank and try again.
“That price is not available in your region”
“That price is not available in your region”
Why: the price you chose belongs to a different country pricing tier from your
organization’s.Fix: reload the Select Plan tab and choose again. If you think your country is wrong,
contact support@brudcast.com.
A plan shows Past Due
A plan shows Past Due
Why: the renewal charge on your default card failed.Fix: check the card under Billing & Plans > Billing, then open the unpaid invoice on the
Invoices tab and select Pay now. See Invoices.
“Only active subscriptions can change plans”
“Only active subscriptions can change plans”
Why: the subscription is Past Due, Trial, Paused or Incomplete.Fix: for Past Due, pay the open invoice first. For the others, contact
support@brudcast.com.
“This subscription is billed by invoice. Contact sales to change your plan.”
“This subscription is billed by invoice. Contact sales to change your plan.”
Why: invoice-billed plans have a price agreed with Brudcast, so they can’t be re-priced from
the plan catalog.Fix: select Contact sales.
“Only active or trialing subscriptions can be cancelled”
“Only active or trialing subscriptions can be cancelled”
Why: cancelling at the end of the period needs a running subscription. A Past Due
subscription can only be cancelled immediately.Fix: pay the open invoice and cancel afterwards, or use Cancel Now.
Related
Billing overview
Cards, currencies, usage against your plan limits, and invoices.
Credits and wallet
How sends beyond your allowance are paid for.