> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brudcast.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Add and edit contacts
> Create a contact by hand, add their addresses and devices, fill in custom fields and tags, and read their campaign activity.
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Add a contact one at a time and keep their details up to date. Each contact has its own page with
their details, channels, lists and campaign activity.
**Before you start:** new contacts count toward your plan's contact limit. The dashboard only
offers the channels your organization has access to.
## Add a contact
Go to **Contacts > All Contacts** and select **Add Contact**.
Enter a **First Name** and **Last Name** if you have them, and an **Email Address**, which is
required.
Under **Channels**, select a channel to add it: **WhatsApp**, **Telegram**, **SMS**,
**iMessage** or **Push**.
* Phone numbers use a country picker that starts on your organization's country.
* **Telegram** also takes an optional username.
* **iMessage** takes an Apple ID and an optional phone number.
* **Push** needs the push application the device uses and its device token. See
[Register device tokens](/channels/push/register-device-tokens).
Select the **×** on a channel to drop it again.
Select **Create Contact**. New contacts are **Active**. If you leave the name blank, the contact
is shown by their email address.
If your organization is at its contact limit, the panel says so instead of creating the contact.
## Edit a contact's details
Open the contact, then select the pencil icon (**Edit contact**) under their name. The
**Edit Contact** panel lets you change the **First Name**, **Last Name**, **Timezone**,
**Language**, **Status** and **Notes**. Select **Save Changes**.
Email addresses, phone numbers and devices aren't edited here. Use the **Channels** tab instead.
## Add, edit or remove channels
Open the **Channels** tab. It lists every identity under **Reachable on**, and every channel the
contact has nothing for under **Not connected**.
* To add one, select **Add email**, **Add number**, **Add account** or **Add device** on its
channel.
* To make one the main identity for its channel, select its pencil icon and tick
**Set as primary**.
* To remove one, select its bin icon and confirm.
You can't change the address or number on an existing identity. Remove it and add the new one.
See [Channel identities](/contacts/overview#channel-identities) for what each status means.
## Custom fields
Custom fields hold data Brudcast has no built-in place for: a customer's plan, their city, their
renewal date. To fill one in, open the contact and select the pencil icon on the **Custom Fields**
card on the **Overview** tab.
Defining the fields themselves is a separate job, done once on **Contacts > Custom Fields**. See
[Custom fields](/contacts/custom-fields) for the field types, the key rules and how each field
becomes a merge tag.
## Tags and notes
* **Tags:** under **Tags** in the sidebar, select **Add tag**. Pick an existing tag or create one.
Select the **×** on a tag to remove it.
* **Notes:** select the pencil icon on the **Notes** card. Notes are internal; contacts never see
them.
## Lists
The **Lists** tab shows every list the contact belongs to, with their status (**Subscribed** or
**Unsubscribed**) and the dates they joined and left. Select **Add to List** to subscribe them to
another list. To take them off a list, use the list's own page. See
[Tags and lists](/contacts/overview#tags-and-lists).
## Activity
The **Activity** tab, **Campaign Activity**, lists every campaign the contact was sent and what
happened, newest first. The **Overview** tab shows the latest few under **Recent Activity**.
| Entry | Meaning |
| --------------------- | ---------------------------------------------------------- |
| **Targeted by** | The contact was in a campaign's audience |
| **Delivered** | The receiving server accepted the message |
| **Failed to deliver** | The message couldn't be delivered |
| **Opened** | The contact opened the message |
| **Clicked a link in** | The contact clicked a link, which is shown under the entry |
| **Bounced from** | The message bounced |
| **Unsubscribed from** | The contact unsubscribed using this campaign's link |
| **Marked as spam** | The contact reported the message as spam |
Each entry shows the channel it happened on. Select **Load more** to see older activity.
Delivery and engagement events older than 90 days drop off the timeline. The **Targeted by** entry
for each campaign stays.
## Consent records
When someone joins through a signup form, Brudcast keeps a consent record with their contact: the
form they used, the exact wording of the consent checkbox, when they signed up and confirmed, and
the IP address and browser they used. See [Create a form](/forms/create-a-form#double-opt-in-and-consent).
## Delete a contact
On the contact's page, open the **More actions** menu (**…**), select **Delete contact**, then
**Delete Contact**.
Deleting a contact is permanent. It removes their channel data and their consent records. Their
email addresses stay on your suppression list if they were suppressed.
## Related
Addresses, devices and their statuses.
Group contacts by rules for a campaign.
Add many contacts at once.