> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brudcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your data and account deletion

> Export a copy of everything Brudcast holds about you, and close your account, including what happens to the organizations you own.

export const Screenshot = ({id, src, srcDark, alt, caption}) => {
  if (!src) {
    return <Placeholder id={id} kind="screenshot" label="Screenshot coming soon" description={alt} icon={<ImageIcon />} />;
  }
  return <figure className="brd-media" data-media-id={id}>
      <img className="brd-media-frame block dark:hidden" src={src} alt={alt} />
      <img className="brd-media-frame hidden dark:block" src={srcDark || src} alt={alt} />
      {caption && <figcaption className="brd-media-caption">{caption}</figcaption>}
    </figure>;
};

Both of these live on the **Privacy** tab of your account settings. They cover you as a person: your
organization's contacts are separate, and stay with the organization.

<Screenshot id="ss-account-privacy-hero" alt="The Privacy tab showing Export your data with a Request export button, and Delete account below it" />

<Info>
  **Before you start:** open the account menu, select **Account settings**, then the **Privacy** tab.
  You need your password to delete your account.
</Info>

## Export your data

Under **Export your data**, select **Request export**. Brudcast emails you when the file is ready;
come back and select **Download**.

| Rule            | Detail                      |
| --------------- | --------------------------- |
| Download window | 7 days                      |
| How often       | One export every 24 hours   |
| At a time       | Only one can be in progress |

The file is JSON, with all times in UTC. It holds your profile, the organizations you belong to with
your role in each, invitations you sent and received, your sign-in history and known devices, your
sessions, your two-factor methods, notifications addressed to you personally, any deletion requests,
and your connected accounts.

<Note>
  Passwords, security keys, tokens and backup codes are never included. Nor are your organization's
  contacts — this is data about you as a person.
</Note>

## Delete your account

Deleting your account removes your login and personal data from Brudcast. It happens 30 days after
you ask, so you have time to change your mind.

<Warning>
  Once the 30 days have passed, deletion can't be undone. If you just want a copy of your data,
  export it first.
</Warning>

<Steps>
  <Step title="Start the deletion">
    Under **Delete account**, select **Delete account**.
  </Step>

  <Step title="Confirm it's you">
    Enter your password under **Confirm your password**, and optionally say why you're leaving in up
    to 1,000 characters.
  </Step>

  <Step title="Submit">
    Select **Delete my account**. Brudcast emails you the deletion date and a link to cancel, and the
    section counts down the days.
  </Step>
</Steps>

You keep using Brudcast normally until the date, and you get a reminder email 7 days before it. Use
the cancellation link before the date to stop it.

<Warning>
  The cancellation link in that email points to a page that isn't available yet. If you want to stop
  a deletion, write to [support@brudcast.com](mailto:support@brudcast.com) before the date rather
  than relying on the link.
</Warning>

### What happens on the deletion date

Your name, email address, phone number and photo are removed, you're signed out everywhere, your
password and two-factor methods stop working, and you're removed from every organization. The email
address is freed, so you could sign up with it again later.

| Your role in an organization         | What happens to it                                                                                       |
| ------------------------------------ | -------------------------------------------------------------------------------------------------------- |
| You own it, and it has other members | It's handed to one of its admins. If it has no admins, another member is made an admin and takes it over |
| You own it, and nobody else is in it | The organization is deleted                                                                              |
| You're an admin or member            | You're removed. The organization carries on                                                              |

To choose who takes over, make that person an admin before you delete your account. See
[Members and roles](/organization/members-and-roles).

### Accounts nobody signs in to

If nobody signs in to an account for 365 days, Brudcast deletes it. You're emailed 7 days before, and
signing in cancels it.

## Troubleshooting

<AccordionGroup>
  <Accordion title="“Deletion grace period has expired. Please contact support.”" icon="circle-alert">
    **Why:** the 30 days have passed.

    **Fix:** write to [support@brudcast.com](mailto:support@brudcast.com).
  </Accordion>

  <Accordion title="The cancellation link in the email doesn't open a page" icon="circle-alert">
    **Why:** the page the link points to isn't available yet.

    **Fix:** write to [support@brudcast.com](mailto:support@brudcast.com) before the deletion date.
  </Accordion>
</AccordionGroup>

## Related

<Columns cols={2}>
  <Card title="Account security" icon="lock" href="/account/security">
    Two-factor authentication, passwords and sign-in activity.
  </Card>

  <Card title="Members and roles" icon="users" href="/organization/members-and-roles">
    Hand an organization over before you go.
  </Card>
</Columns>